Last updated: June 2022

The offer and sale of products made on the website www.propadelworld.com are governed by these General Conditions of Sale. The Customer is required, before submitting his Purchase Order, to carefully read these general conditions of sale. The forwarding of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and of what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these General Conditions of Sale and the related Order Form, which have already been viewed and accepted.

1. Object

1.1 These General Conditions of Sale have as their object the sale of products made online through the e-commerce service on the Site
1.2 The products sold on the site can be purchased and delivered only in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.

2. Subjects

2.1 The products are sold directly by the Pro Padel World company, via Cadore, 21 – 33100 Udine (UD) – Italy – VAT. 03049780301 (hereinafter “ProPadelWorld” or
“Salesperson”).
For any information request, you can contact Pro Padel World:
– by email to the following address: info@propadelworld.com
– by phone: +39 333 2020866
– by post to the following address: via Cadore, 21 – 33100 Udine (UD) – Italy
2.2 The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.3 The offers of products on the Site are aimed exclusively at customers of age.
If you are under the age of 18, you must first have the consent of one of your parents or a legal guardian in order to purchase on the Site.
2.4 The Customer is prohibited from entering false and / or invented and / or fictional names in the online Order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
2.5 Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided at the time of placing the Order online, being the Customer the only one
responsible for their correct insertion.
3. Selling through an electronic commerce service
3.1 By online sales contract we mean the distance contract concerning the sale of Products (of intangible services or software licenses or movable goods) stipulated between the Customer and the Seller (Pro Padel World), in the context of a e-commerce service organized by the Seller which, for this purpose, uses remote communication technology known as the Internet.
3.2 To conclude the purchase contract for one or more Products / Services, the Customer must fill in the Order form in electronic format (henceforth Order) and send it to the Seller via the Internet following the relative instructions.
3.3 The Order contains:
– a reference to these General Conditions of Sale;
– information and images of the product / service and its price;
– the means of payment that you can use;
– the methods of delivery of the Products purchased and the relative shipping and delivery costs;
– a reference to the conditions for exercising your right of withdrawal;
– the methods and times for returning the purchased products.
3.4 Although Pro Padel World constantly adopts measures aimed at ensuring that the captions and photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible to because of the technical characteristics
and the color resolution characteristics of your computer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.
3.5 Before concluding the contract, the Customer will be asked to confirm that they have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form sent by the Customer via the Internet, after verifying the correctness of the data relating to the Order itself.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will take charge of the Order for its evasion.

4. Fulfillment of the Order

4.1 By submitting the Order via the Internet, the Customer accepts
unconditionally and undertakes to observe these General Conditions of Sale in relations with the Seller.
4.2 Once the contract is concluded, the Seller will send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request you via e-mail or on the telephone indicated by the Customer, for further information with reference to the Order sent over the Internet.
4.4 The Seller may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products / services. In these cases, we will inform the customer by e-mail
that the contract is not concluded and that the Seller has not carried out the Order specifying the reasons. In this case, the sum previously committed on the Customer’s means of payment will be released.
4.5 If the products / services presented on the website are no longer available or on sale after sending the Order, it will be the Seller’s responsibility to notify you promptly and in any case within two (2) working days from the next day. to the one in which the Customer will have sent the Order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously committed
on the Client’s means of payment will be released.
4.6 Each sale made by the Seller through the online sales service may concern one or more products / services, with no quantity limit for each item.
4.7 Pro Padel World reserves the right to refuse orders from a Client with whom a legal dispute relating to a previous Order is in progress. This applies equally to all cases in which Pro Padel World deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchase on the Site or for any other legitimate reason, especially if the Customer has been involved in any kind of fraudulent activity.

5. Sales prices

5.1 Unless otherwise indicated in writing, all prices of the Products / Services and shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time the Order is sent over the Internet. The prices of the Products / Services and of the shipping and delivery costs may vary without prior notice. Therefore, make sure of the final sale price before submitting the relevant Order.
5.2 All “Material Products” are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered as not including any costs related to customs duties and related taxes if the shipment takes place in non-EU countries. or in countries where current legislation provides for import charges.
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.

6. Methods of payment

The payment of the price of the Products / Services and the relative shipping and delivery costs can be made in the manner indicated in the Order form of the Site and which are summarized below.
6.1 Bank transfer
6.1.1 For online orders on our site we accept advance bank transfers. Payment must be made no later than 5 working days following the Order confirmation, otherwise the contract must be considered automatically terminated and ineffective and the Customer will receive an email canceling the Order. The products will be shipped only after Pro Padel World will see the credit displayed on your current account.
6.1.2 The purpose of the transfer must indicate the following data:
– Name and surname of the person who placed the Order
– Order number
– Order’s date
6.2 Credit cards and prepaid cards.
6.2.1 For online orders on our site we accept credit card payments through the PayPal service, without any additional charge on the cost of the product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of Ordering the Products / Services purchased online and that the name on the credit card must be the same as indicated on the billing data. In the absence of these conditions, it will not be possible to proceed with the Order. 6.2.2 At the time of online purchase, together with the Order Confirmation, the reference bank will only undertake the commitment of the amount relating to the Order from the present availability of the Customer’s credit card. The amount will actually be charged to your credit card only at the time of shipment of the purchased products / services.
6.2.3 If, once the package / course registration with the Order has been received, for any reason the Customer intends to make use of the right of withdrawal, following the payment of the Products / Services purchased online, the Seller will appoint the institute bank to credit the amount to be refunded directly to the Customer’s credit card.
6.3 The Seller assigns to the PayPal service all the actions necessary for the collection of the amount due.
6.4 At no time during the purchase procedure is Pro Padel World able to know the information relating to the Customer’s credit card (for example, the credit card number or its expiry date), transmitted via a connection protected by an encrypted protocol directly to the website of the person managing the electronic payment (bank or PayPal). No electronic archive of the Seller will keep such data. In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties.

7. Shipping and delivery of products / services

7.1 Each shipment (of material Products only) contains:
– the products ordered;
– the relative transport document / accompanying invoice;
– any accompanying documentation required based on the country of dispatch
7.2 The delivery of the purchased Products
7.2.1 The Intangible Products will be delivered digitally by means of an email addressed to the Customer.
7.2.2 The material Products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order.
7.2.3 Upon receipt of the goods, we ask the Customer to check the integrity of the packages at the time of delivery by the courier. In case of anomalies, the Customer must have the courier detect and note exactly the same and reject the delivery. Otherwise, the Customer’s ability to assert the rights in this regard will lapse.

8. Right of withdrawal

8.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without no penalty and without specifying the reason, within the term of fourteen (14) working days, starting from the day of receipt of the products purchased on the website.
8.2 The return must be requested and authorized, the Customer must send a request to info@propadelworld.com. The Customer must specify in the e-mail the codes of the items he wants to return and the type of refund he wants: purchase voucher, or partial refund.
Pro Padel World will send a confirmation by email which will contain the return authorization number (RAN).
8.3 The right of withdrawal is subject to the following conditions:
– the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
– the returned Products must not have been used, worn, washed or damaged;
– the returned Products must be returned in their original packaging;
– the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
– the returned Products must be delivered to the courier within fourteen (14) working days from the date you received the products;
8.4 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 8.3), the Customer can request a refund or a voucher for the value of the return. In the event of a refund, the Seller is required to do so no later than 14 days from the receipt by the Seller of the returned products. Normally the re-credit by Pro Padel World of the amount initially withdrawn takes place very quickly, but the times according to which the re-credit will actually be visible on your current account will depend on the Customer’s bank. If the Customer chooses the Voucher, he must use it strictly within 6 months of issue. The Voucher cannot be combined and must be used entirely in an Order of equal or greater value.
8.5 In the event of a return, the only costs charged to the Customer will remain the initial shipping costs of the Order of the products purchased.
8.6 Pro Padel World also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also reimburse the amount that the Customer has paid as shipping costs.
8.7 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days provided for by law, or without having completed the online Return Form, etc.), the Seller will send the Products back to you. purchased by charging you the additional shipping costs.

9. Guarantee of non-conforming products

9.1 The Seller is responsible for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
9.2 If the Customer has entered into the contract as a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), this guarantee is valid provided that both conditions are respected. indicated below:
a) the defect occurs within 24 months from the date of delivery of the products;
b) the Customer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
c) is requested correctly at info@propadelworld.com
9.3 In particular, in the event of non-compliance, the Customer who has entered into the contract as a Consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent return of the price.
9.4 All return costs for defective products will be borne by the Seller.

10. Contacts

For any information request, you can contact Pro Padel World:
– by email to the following address: info@propadelworld.com
– by phone: +39 333 2020866
– by post to the following address: Pro Padel World, Viale Cadore 21, 33100 Udine (UD)

11. Communications to the Customer

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site.

12. Applicable law, dispute resolution and competent court

These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and / or consequent to them must be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer himself, by the Court. proximity of the Seller. If, on the other hand, the Customer acts in the exercise of his entrepreneurial, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Vendor’s proximity court.

13. Modification and updating

The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be asked to accept
exclusively the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of
publication on the Site and in relation to purchase orders submitted after that date.

14. ODR

The ODR (“Online Dispute Resolution Plattform”) is a process that empowers consumers
residing in the territory of the European Union to submit their complaints relating to contracts
stipulated online (both for the purchase of goods and services) with companies based in the EU (art.
14 of the EU Regulation no. 524/2013): http://ec.europa.eu/consumers/odr/